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FAQ.

At OnMerch we offer one off custom t-shirts, bulk printing, we have no minimum orders, quality screenprinting with the lowest prices, fast turnaround times & all our work is printed in-house in Sydney, Australia.

What is a on-demand fulfilment centre?

We are an Australian based company with a service designed to consolidate all the major tasks involved in the production of custom printed apparel or merchandise. There are no overhead costs and no stock to manage. All sales via your store are processed, printed and shipped by us. Earnings from your store are paid out monthly. The service includes free online stores, store management tools, on-demanding printing, inventory management and international shipping.

What products are offered for the online store?

We only print on AS Colour products for our online store. We stock a variety of garments for both men and women in an expanding range of colours and styles.

Please refer to the product catalogue > for the current collection.

What print process do you use?

All online orders from Design Your Own > and Stores > are produced with Direct To Garment printing (DTG). It is a process of printing on textiles with inkjet technology. This method of printing enables low cost for low quantity orders.

As early adopters of DTG printing we have a wealth of experience with the technology. We use high quality inks to prolong colour vibrance and washability.

What file should I use with the online designer?

It’s important to have the best artwork in order to produce the best quality print. The online designer accepts .JPG* and .PNG files. We suggest a minimum of 300 dpi, but 150 dpi is acceptable.

*JPG files only suitable for printing on white apparel

What file types can I upload?

The online designer handles a range of different image types, including:

  • JPG
  • PNG
  • GIF
  • TIF

If you intend to upload an image containing a transparency, we recommend using PNG format. The

JPG format does not support transparency and can cause unwanted white backgrounds.

How big should my file be?

Uploaded images should be as large (hi-res) as possible.

  • When you upload an image, the online designer will automatically scale it as large as possible without losing quality.
  • Scale it down to suit your purposes.
  • If you scale the image up, you will notice the quality meter turn from green to amber.
  • If you go into the red, a warning notice appear. This indicates that the uploaded image cannot be printed or embroidered at the size you require. You will either need to provide a higher resolution image or reduce the size of your design.
  • If you add a product to the cart containing an oversized image, you will be warned that this will result in a poor quality product.

I’ve a opened a store; how I calculate the profits and how will I get paid?

How to calculate profits: ( Base price - Selling price ) = Profit. Click here to view price chat > (simple pricing chart) Payments are automatically paid via PayPal on the first week of the proceeding month. Create a free PayPal account at www.paypal.com >

How long will it take for orders to ship?

Online orders are printed within 2 working days. Within Australia please allow for 2-7 days. International orders arrive within 10-14 days. Please note we are not responsible with tax for international orders.

I need to order in bulk

If you need more than 20 units please contact us > for wholesale pricing. We’ll help you find the best printing method to get the best price and product.

Volume Discount for online orders

Quantity Discount
2+ 10%
11+ 15%
26+ 25%

My order has been sent, why can’t I see the tracking info?

Your order has been sent; but sometimes it takes up to 48 hours for tracking info to show up on the AusPost tracking system.

What methods of payment do you accept?

For better security we accept credit cards (Visa, Mastercard ) via PayPal. We also accept bank deposits for wholesale order for purchases not made via our website or a store.

Can I store merchandise with you?

Unfortunately due to limited space, we cannot offer this service. We print on demand which lets us keep storage costs down and wastage to a minimum. We have access to a range of manufacturers and their different styles.

What are the shipping options and prices

We offer a flat rate of $7 for all orders within Australia for every purchase made from an online store. International shipping is charged by the weight and zone. Prices start from $7.40 from 1 t-shirts under 250 gram

Shipping cost varies depending on location.

  • Within Australia $7
  • Worldwide shipping from $7.45

Please check your shipping details on checkout.

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